In order to sign up as a new customer, we are legally bound to check your driver’s license (among other documents) since you then may drive any one of our cars without further verification.
Click here to easily sign up online. Please hold your driver’s license, your ID or passport as well as your EC card or bank card ready.
After having completely filled in the form with all your data you may pick up your ZebraCard at the MVG customer center beneath Marienplatz.
If you do not wish to register online you can also carry out the whole procedure at the MVG customer center.
Find free ZebraMobiles right here on our website or using our mobile web app by pointing the mobile browser of your iPhone, Android phone, Blackberry, Palm, or Symbian device to
zebramobil.de. Both sites allow you to reserve the vehicle that suits you best for up to 20 minutes free of charge so that you can reach the car without any hassle.
When in doubt please use the position on the map rather than just the indicated street address to locate the vehicle (see note regarding street addresses).
Even without a smartphone, you can also find the nearest available ZebraMobiles and reserve them for 20 minutes by SMS. Please find more information here on using ZebraMobil on the go.
Alternatively, you may spontaneously pick up a free ZebraMobil on the curb at any time and then head off.
Sometimes our address service yields a street number which is difficult to find. You can, however, always obtain the exact position of the car from the respective indicator on our street map. Therefore, when in doubt please use the position on the map rather than just the indicated street address to locate the vehicle.
Please note that in Munich, even and odd numbers are not necessarily directly opposite of one another. For example, number 121 is not necessarily close to number 120 or number 122.
Simply hold your ZebraCard close to the reading device behind the front screen. After a few seconds the car will unlock. The car key is located inside the glove compartment, which also contains a PIN-keyboard. After you have entered your personal PIN and confirmed it with the green button, you are ready to go.
It works best if you hold your card above the lower half of the reading device (roughly above the ZebraMobil logo) really close to the front window – which should work even without taking the card out of your purse (depending on its thickness). It doesn’t matter whether you hold it horizontally or vertically as long as you hold it right above the logo and close to the reader. In order for it to be read you need not move your card, just hold it briefly in front of the correct spot.
As soon as the display reads “Karte gelesen, bitte warten” (card has been read, please wait) you may remove your card. Now an online connection will be established, which usually doesn’t take much longer than three seconds.
Most likely the steering wheel lock is engaged. In this case move the steering wheel slightly while turning the key, and the key should free up immediately.
Please make sure to return the car with the fuel tank at least a quarter full. There is a DKV fuel card in every ZebraMobil which is accepted at nearly every petrol station. You find this fuel card in the documents folder inside the glove compartment. To use it, you need a PIN which we automatically send via text message to your mobile phone, as soon as we notice that your ZebraMobil is running short of fuel. In case you haven’t received the PIN, please call us at
Before refuelling the car, please make sure that the petrol station actually accepts the DKV fuel card, which generally should not cause any problems in Germany and Europe. The nearest service station that accepts the DKV card can be found using the gas station locator on the DKV website (in German only). If you have an iPhone, the nearest station can also be located with the free DKV iPhone app.
Before paying please note the car’s mileage on the dashboard and enter it as well as the PIN when paying. Afterwards please insert the fuel card back into the documents folder.
Please note that ZebraMobiles solely run on diesel, and please refuel your car with the most economical fuel (i.e. no “Ultimate” or similar).
In the event of a breakdown or an accident please call us immediately at
089.237.09.725 (you also find this number on the laminated card inside the vehicle). If you happen to have an accident please also contact the police. And please always have a safe journey!
Please contact us immediately, preferrably by phone at
089.237.09.725. We will then deactivate your ZebraCard and issue a new one for you.
Yes, you may use ZebraMobil also in Austria, Switzerland, Italy, France, and the Benelux countries. Please note that usage in other countries is not permitted.
If you just want to park temporarily without finishing the rent, you can always lock the vehicle with the car key.
Before ending the rent please make sure that the ZebraMobil is parked within its home parking zone, and put the car key back into the glove compartment. Close all car doors and windows, hold your ZebraCard to the card reader at the front screen and wait until the vehicle gets locked and the card reader shows a green light. Please always observe the messages on the reader’s display.
With a ZebraMobil you are entitled to park like a resident which is on any resident parking space without a time restriction within a certain parking zone. These spaces include pure resident parking spaces as well as the so-called ‘mixed parking spaces’ (with parking ticket machines) or combinations of these. To make things easier for you you will find a laminated card in each car displaying the respective home parking zone so that you know for sure where to park.
Please always observe the actual traffic signs on the street and understand that we have to forward you parking tickets, should you incur any.
Even though you are entitled to use any parking space within a parking zone, it may nevertheless occasionally take some time to find a free spot. However, this will not cause you any extra costs. If you have to search for longer than ten minutes, we do not charge you for the additional time; so you never pay for more than ten minutes. The ZebraMobil regards the time you spend driving within a parking zone before parking the car as search time. For details of our pricing model click here.
ZebraMobil costs 25 ct. per minute while driving, and from only 3 ct. per minute onwards while standing. And this includes everything. For further information see here.
Yes, there is! If your trip takes longer than six hours, the charge for letting the car stand drops to merely 3 ct. per minute. Therefore, even long trips remain affordable with ZebraMobil. For further information see here.
Yes, we do have special offers for businesses with multiple drivers. If you are interested, please contact us.
Comprehensive damage insurance (“Vollkasko”) and third party liability insurance are always included when you rent a ZebraMobil. For any kind of damage, a deductible applies in the amount of €500.
We consider offering a reduction of the deductible whilst charging a monthly or yearly fee. If you are interested in this, please let us now.
Yes! Simply choose “credit card” as means of payment in your profile or right when you sign up. If your credit card contains a CDW insurance, you can use it in addition to the insurance we provide. However, please check with your credit card issuer ahead of time to make sure it applies to car sharing as well.
No, at the moment there is no minimum age to use ZebraMobil. Of course, you must possess a valid driver’s license, but you can even use ZebraMobil with a license on probation. Naturally, we ask you to always drive safely and carefully!
ZebraMobil is the best alternative to private car ownership. What that actually means and how we differ from the competition, we’ve summarized for you here.
We are vendor independent and use only cars that provide the optimal suitability for daily use in the city, comfort, efficiency, and environmental sustainability. For an overview of our car models see here.
At the end of a trip, ZebraMobiles must be returned to their home parking zone. Therefore, one-way trips within the city are not possible.
The city of Munich offer two alternative parking models for car sharing, one of which also allows one-way trips. However, this alternative model significantly limits the number of permitted parking spots and has several other drawbacks. Therefore, we developed another, zone-based parking model in cooperation with the city, which offers the same parking privileges as privately owned cars. For more information, please click here.
We offer the best alternative to private car ownership. By replacing private cars, parking space is decongested and resources for producing new vehicles are saved. Furthermore, studies have shown that car sharing generally encourages people to choose the most appropriate means of transportation for every trip. This leads to less congestion on the road and reduces emissions.
And by eliminating one-way trips (which you can’t do with your private car either) Car-on-Demand complements public transportation instead of competing with it.